Agree to a point. Sometimes it really is the bottom dollar that wins it, but so often it seems like when I have a "shopper" on the phone, an engaging and interested presentation teaches them that I am what they want. They go from price shopper to invested owner in one conversation. OK - a little melodramatic, but you get them the point. Occasionally, yes, you don't get the job, but you can't ever know until the end, so I choose to try with them all. And, it's easy, because I really am interested in their pianos. I just love pianos. ;-(). William R. Monroe On Wed, Jul 27, 2011 at 3:29 PM, Paul T Williams < pwilliams4 at unlnotes.unl.edu> wrote: > Yes! Sometimes, they just don't know what they want. You are now the > teacher; they; the student. They don't know what they want/need. > Sometimes, it's golden and you get a great customer. Unfortunately, the > "shoppers" are just that...looking for the bargain, no matter how much you > know. > > P > > > From: "Tom Rhea, Jr." <rheapiano at cox.net> To: <pianotech at ptg.org> Date: 07/27/2011 > 03:23 PM Subject: Re: [pianotech] New Business from telephone enquiries > ------------------------------ > > > > Good point, William. Showing an interest in a potential client’s piano > will pay dividends in the long run. If the person is “price shopping only” > then spending a lot of time engaging the customer is probably wasted effort. > However, showing a genuine interest may be the “tipping point” that will > make the customer decide to stop shopping and start buying. > > Tom Rhea > > > ------------------------------ > -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20110727/c815b95e/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC