Good one Ryan. My wife took one yesterday from someone that was price shopping. She went into an immediate spiel about my resume. Not about prices. Who I service for, my credentials, how long I've been in business, pushing 40 years full time, over 37 anyway. She advised him to ask what large accounts the competition services for and for how long? She stressed that we've serviced for our college for over 75 years (my dad and grandfather included). That I'm the concert technician for them and so on. Then, she told him what I charged and why. That won the client over. He was impressed with my that along with my website too, he said. I think I'll let her answer the phone from now on! J Jer From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Ryan Sowers Sent: Thursday, July 28, 2011 12:25 AM To: pianotech at ptg.org Subject: Re: [pianotech] New Business from telephone enquiries One important thing to have down is your 30 second resume. Write it down, rehearse it. It will come in handy more often than you might think. On Wed, Jul 27, 2011 at 7:20 AM, lee innocent <ljinno at googlemail.com> wrote: Hello All, Wondering how most of you clinch appointments from telephone enquiries. This is not my forte! These calls tend to be very short once I tell them the price. How do you handle telephone enquiries? -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20110728/85540fb3/attachment.htm>
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