[pianotech] Young Chang service response for brackets

[Tom Driscoll]

On 3/6/2011 11:47 PM, tnrwim at aol.com wrote:
>
>     I completed a bracket  job around the holidays and received the
>     brackets in a matter of days from first contact and the payment
>     within a week or so of completion.
>
>
> This makes it sound like YC is paying you to do the work, in addition 
> to providing you with the brackets. I thought all they were doing is 
> giving the brackets, but the customer had to pay the labor.
> Wim
>
Wim,

Y.C. will pay for the bracket installation but not the action regulation 
that is necessary. These pianos are old enough to be candidates for 
regulation,voicing etc. anyway.
  Kudos to  Young Chang that they are extending the warranty way past 
the deadline for this problem.
  The once famous company at the other end of the alphabet with the 
Corfam problem would only send a dollars worth of ecsaine and glue the 
day after their warranty ended.
Tom D.
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