[pianotech] Young Chang service response for brackets

[tnrwim at aol.com]

I completed a bracket  job around the holidays and received the brackets in a matter of days from first contact and the payment within a week or so of completion.



This makes it sound like YC is paying you to do the work, in addition to providing you with the brackets. I thought all they were doing is giving the brackets, but the customer had to pay the labor. 

Wim 





-----Original Message-----
From: Tom Driscoll <tomtuner at verizon.net>
To: pianotech <pianotech at ptg.org>
Sent: Sun, Mar 6, 2011 6:03 pm
Subject: Re: [pianotech] Young Chang service response for brackets



Paul, Doug and the rest of Newtonville,
 The post was from me. 
The new contact is Sam @  866-798-6979 ext #137.
 I completed a bracket  job around the holidays and received the brackets in a matter of days from first contact and the payment within a week or so of completion.
I have another one in the pipeline that was approved last Wed. and expect the brackets any day now. 
It's no secret that a few years ago there seemed to be a black hole at Y.C. tech services but my recent experience was very positive.
 Tom Driscoll RPT


On 03/06/11, paul bruesch<paul at bruesch.net> wrote:Someone posted here fairly recently (but I think it's been more than a month) that John Chang is no longer there.
I'd just call  (866) 798-6979 and select the prompt for "Acoustic Service" (option 2). If that doesn't work, I have spoken to "the attendant" who I believe was helpful... it's been a while, like before John Chang started there.

Paul Bruesch
Stillwater, MN


On Sun, Mar 6, 2011 at 7:55 PM, Douglas Gregg <classicpianodoc at gmail.com> wrote:

Hi,
I have a client with the "growing" brackets. I contacted John Chang
and got a standard attachment telling me what to send to get the
brackets. I did that and followed with two more e-mails. No response.
What does it take to get their attention?? It is now about a month
later from the first contact. The client must think I am a flake.

Doug Gregg
Classic Piano Doc




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