Egads. Broken agraffes happen. It needs to be replaced, and if the piano is under warranty it should be covered by said warranty. If it's not under warranty, it is at the owner's expense. It happens, that's all. "Send it back," that's rich. William R. Monroe On Tue, Oct 4, 2011 at 4:21 PM, toddpianoworks at att.net < toddpianoworks at att.net> wrote: > Hi, > > I have a customer with a broken agraffe on a Bosendorfer grand. I just > wanted to know what the deal is. I know about Steinway issue with broken > agraffes from the early 80's. > > Any history I can give to this Bosendorfer customer would be appreciated. > I have yet to make a trip out there, but she did have another tech over, and > he said she needs to send the piano back. > > Thanks in advance for the input! > Matthew > > *Connected by DROID on Verizon Wireless* > -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20111004/deed8a6e/attachment-0004.htm>
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