[pianotech] water damage

[Stephen Grattan]

Marshall,

I, too have had customers that want you to say that 'everything will be OK' 
without seeing the instrument.  You are 100% correct in wanting to do an 
evaluation. The customer will find someone that will agree with him and later, 
when there are problems, it won't be either on your conscience or your business 
reputation.  Walk, no run away!
 
Steve Grattan
 




________________________________
From: Marshall Gisondi <pianotune05 at hotmail.com>
To: pianotech at ptg.org
Sent: Fri, October 28, 2011 8:42:29 AM
Subject: [pianotech] water damage


Hi Everyone,
I forgot to mention that this is a grand piano.  WhenI told him I need to 
evaluate it he got mad and hung up, siad I guess it's not going to work out with 
you.."   I always tell someone upfront if the piano needs an evaluation so that 
there are no suprises.  I didn't want to rung the risk of going there and find 
out that the damage was worse than he let on, and having to charge an evlauation 
and then tel him it's going to need rebuilging if the damage is extensive. Water 
damage can affect so many things in a piano.  What do you guys do when people 
arer so vague?  I guess he'll probably hang up on the next person and the next 
until he gets the answer he wants which is.. who knows lol
Marshall

Marshall Gisondi Piano Technician
Marshall's Piano Service
pianotune05 at hotmail.com
215-510-9400
www.phillytuner.com 
Graduate of The School of Piano Technology for the Blind 
www.pianotuningschool.org Vancouver, WA
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