[pianotech] dues payment fiasco

[Encore Pianos]

Thanks for your effort to help, Kent.  I opened and closed both ptg.org and
my.ptg.org multiple times as I attempted to log on so I could get to the
page that had my dues statement.  Log in asks you for only two things:
username and password.  I provided both, making sure that I had typed them
correctly.  I even asked the website to provide me with this info, as if I
had forgotten it or if what I provided was wrong.  It gave me the same
password and username I had been attempting to use.  Whenever I would try to
log on after providing this info, it always came back to the same screen and
asked me for the same info.  This cycle repeated itself about 50 times
before, for some hidden reason, it finally allowed me to log on.  At that
point, I was able to complete my dues payment, after the better part of an
hour of wheel spinning and frustration.  I use Internet Explorer version 9,
32 bit, MS Outlook 2010 for e-mail, and Norton 360 keeps my nose clean as
far as malware, viruses, etc.  

 

Will 

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Kent Swafford
Sent: Wednesday, February 01, 2012 2:13 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] dues payment fiasco

 

As far as I can see, the login issues have been solved, at least for me.

 

I'm sorry you have continued to have difficulties.

 

The only thing I can think of right off that has helped others is to make
certain you are logged out from both ptg.org and my.ptg.org, before trying
to check out the new login system.

 

A rather large effort has been put into fixing this, so the exact detailed
description of your frustrating experience would be of great help to those
trying to fix these web site problems.

 

 

 

Kent

 

 

On Jan 31, 2012, at 9:37 PM, Encore Pianos wrote:





Ok, so I am going to do some venting now.  I just spent a frustrating 50
minutes trying to pay my dues, and by some miracle was finally able to
actually do so.  It only took me about 50 tries to log in, although my
username and password information were entered correctly.  It simply just
kept going around in circles and kept asking me for the same info on the
page I started with, again and again and again.  Searching for help with
this was the same frustrating, counterintuitive, and all but nonexistent
effort that it was a year ago - it is still the same broken piece of shit
software that it was when they introduced it and  nothing meaningful has
changed.  It still navigates like the software was written by a bunch of 12
year olds during recess - pretzel logic. 

 

That this monstrosity continues in its present form is a shining testament
to the mediocrity of our leadership, where the only answer to our problems
are occasional platitudes and telling us that if we were wise and good
people, we would learn to love these shackles.  After all, they're just
doing it for our own good. 

 

I wish that I believed that our present leadership is dealing with the
problems with Higher Idiotlogic software in a meaningful manner, or even
considers it important to make a serious, ongoing and ultimately
constructive effort to resolve the issues, and  actually make using it
something less excruciating than dragging your fingernails across a chalk
board.  Nor do I believe they will make the effort to move to something else
if the issues cannot be resolved, no matter how inferior the product is.
After a year of this, I have lost my faith in them.

Will Truitt

 

 

 

 

 

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