[pianotech] Gen-u-whine Steinway parts

[David Love]

I have to say I think this is much ado about nothing.  Of course you expect Steinway to do what is necessary to protect their own brand.  Do you expect that Steinway sales staff say that redesigns are not only as good as Steinways current iterations but even better!  That the parts they currently use are inferior to Renner and that there are a great selection of hammers that perform not only as well but better!  Really.  Considering the trashing of Steinway that goes on amongst techs especially on this list why would you expect anything less from them when allowed to comment on approaches that challenge their own brand.  

 

They are no more defensive of their own approach than you and others are of yours.  If you can’t take it then don’t dish it out.

 

David Love

www.davidlovepianos.com

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Encore Pianos
Sent: Tuesday, May 01, 2012 2:43 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] Gen-u-whine Steinway parts

 

You mean their, “Though shalt worship only one Piano God, and that is STEINWAY” marketing?  

 

Will

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Dale Erwin
Sent: Tuesday, May 01, 2012 1:32 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] Gen-u-whine Steinway parts

 

  


  But Paul
   Steinway disrespects rebuilders (us) all the time with the disingenuous, pedantic and illogical marketing  statements.
Dale

 

My point is this: (no disrespect to Steinway, or any other piano maker for that matter):  How do you document everything one uses in a total rebuild??  It's pret-near impossible!  What lubricants did you use for whatever, what cleaners did you use, what polishes did you use for such, where did the wood for whatever part come from, the glue, the vacuum cleaner to clean up the dust, and so on… even the tools??. Where does one draw the line?  I suppose all this customer really wants to know is if the actual parts are "authentic" Steinway…Who knows where that customer draws the line??? 

 

I say if one gets to this point:  Just go buy a new one then! :>) They'd be happy to oblige! 

 

Paul

 

 

From: Paul Williams <pwilliams4 at unl.edu>
Reply-To: <pianotech at ptg.org>
Date: Mon, 30 Apr 2012 20:51:27 +0000
To: "pianotech at ptg.org" <pianotech at ptg.org>
Subject: Re: [pianotech] Gen-u-whine Steinway parts

 

I guess you might suggest that the parts are either geniune Steinway, or Steinway "approved" parts!  Could that have made a difference? ….or do these people need to see the parts boxes "sanitized for your protection" lables saying "genuine Steinway parts"???

 

Paul

 

 

From: Ed Foote <a440a at aol.com>
Reply-To: <pianotech at ptg.org>
Date: Mon, 30 Apr 2012 16:38:40 -0400
To: <pianotech at ptg.org>
Subject: Re: [pianotech] Gen-u-whine Steinway parts

 

 

 Dale Erwin
Sent: Monday, April 30, 2012 11:25 AM
To:  <mailto:pianotech at ptg.org> pianotech at ptg.org
Subject: [pianotech] Gen-u-whine Steinway parts

 

Hi Guys
   Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined  to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway anymore!  

 

Greetings, 

      I can only suggest speaking what is inarguably  true, ie, that in your opinion,  the customer has been led astray by a marketing ploy that doesn't have much basis in reality.  If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you.  

      Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer.  The universe rewards us with good luck wrapped in a lesson, and sometimes all it takes is a little time to open it up.  

 

Regards, 

Ed Foote RPT

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