[pianotech] making the Gen-u-whine Steinway

[Ron Nossaman]

On 5/3/2012 12:07 PM, David Love wrote:
> The employees may not know but that doesn't mean that there isn't
> some design intent. They likely just do what they are told. I don't
> imagine anyone is going rogue there.

Rogue wasn't the implication, but the story (reason) behind any given 
procedure ought to be fairly consistent within the company instead of 
leaving it up to the individual employees to make up as they go along. 
It just needs to be established once for any given process, and stuck 
to, but in the years I've been in the business, it hasn't. This seems 
strange to me. No, I don't have documentation or sworn witnesses, but 
something as commonly questioned as verdigris and what the waxy gunk is 
has produced all sorts of answers, non answers, and contradictory 
stories from Steinway representatives through the years. One of many 
which hasn't produced a stable answer through the years. I'm not trying 
to start a fight or debate, but I do wonder why it's so difficult to get 
something you can actually focus on and discern the shape of from Steinway.

Ron N