[pianotech] crazy customer

[Encore Pianos]

The customer was wrong, and Paul did the right thing in this situation, but
I am going to be a bit charitable in my thinking towards this customer.
Like so many, they lost everything in the tornado and are still living in a
motel room a year later.  People handle stress differently.  Some people can
handle the big stuff well, but the cracks show in small places.  I suspect
their mental and emotional distress plate is still very full at this point.
It may well be that the $88 was all they could afford at this time, and this
"new" piano in a motel room home was to be a little ray of sunshine that
turns out to have slipped behind the clouds.  I feel compassion for them.

 

Will Truitt

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of David Boyce
Sent: Thursday, May 10, 2012 3:54 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] crazy customer

 

Oh, how frustrating. The frustration is that you CAN'T win, because reason
doesn't work with folks like that, and you are reasonable.

Best regards,

David
www.davidboyce.co.uk

"Your business card was in the bench the whole time," as if somehow that
entitled him to free service or something.  I tried one last time to tell
him what it would cost to have it tuned, then he said "But it's been sitting
right there ever since we bought it."  This nonsense went on for another
minute or two, and it was obvious he wasn't listening to a word I said, so I
said goodbye and went on my way.  What a nut.

 

Paul Mulik

Joplin, MO

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