[pianotech] crazy customer.. now baffling situation

[lim hock seng]

Hi Laura,
I did a similar job on a stuck cd symphony pro system months ago. Managed
to eject the cd by pushing the small release button with a pointed tool.
Put in another cd and it got stuck again. A little electronics training
tells me the cd control box is malfunctioning. I borrowd a friends control
box( working,same system  228fx?) and replace the jammed control box and it
works. I told the customer my suspicions but i cant gurantee it. They
managed to order a new cd control box and have me test it. It works. Btw,
there is no software upgrade in thia case. Hope this helps.
Lim
 On May 10, 2012 9:04 PM, "Laura Olsen" <ajoyfulsound at gmail.com> wrote:

> I'm in a somewhat similar position as Paul and would love some feedback.
> I was called to take a stuck CD out of the disc drive of a Piano Disc
> system on a Wurlitzer grand. The customers got the piano with the purchase
> of their home 3 years ago.
> When I arrived the disc was removed, but now the drive wouldn't accept any
> CD's and had an error message.
> Knowing a local tech who installs PD systems, I removed the disc drive and
> brought it to him.  He did an upgrade on the software and kindly fixed the
> box.
> I took it back.  Installed it.  While it would accept CDs now the system
> wouldn't work.
> I brought it back to my friend who found I hadn't inserted a cord
> correctly.  My bad.  I took it back and installed it again.  Still didn't
> work.
> My friend comes out to see the piano and realizes it's a pre 1995 system
> and the red light means it's turned on, not the green light.  He gets the
> system to work with a disc I left him.
> The customers have a collection of CDs (that look really new) that they
> say worked when they first got the piano.  Only 1 CD works now (and it's
> obviously older than the rest).  The software has been upgraded,
> but the hardware has not been changed.
> The customers want all the CDs to work.  I'm going back to see if the
> non-playing discs are indeed, piano disc discs or if they are damaged.
>
> But beyond this, what do I do?  They swear all the discs used to work.  My
> PD friend say if they don't play now, they never did.
>
> I'd like to keep the customer and my reputation in my home town.
>
> Any ideas on how to handle this?
>
> Thanking you for your time and rather impressive expertise,
>
> Laura Olsen
>
>
>
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