[pianotech] ETD tuning Vs Aural- Some Wisdom

[tnrwim at aol.com]

Wim, I think it was your logic, that the other 500 opted to go to someone else, 
eans that you did not know what you 
ere doing or gave them a bad tuning or something to that effect !!!!!
Just sayin'
-- 
uaine Hechler

Duaine

There are so many different reasons why someone has not had me tune their piano. As D. Lawson said, some people only get their piano tuned once every 5 or 10 years. And as D. Love said, regardless of how good a job I did, there was something else that prompted them to chose someone else. For a complete explanation of why customers go "elsewhere", read the chapter in my book called Service Management. In that chapter I go into great detail on what "A Moment Of Truth" means. I would suggest you read it, and maybe learn something about customer relations. The book is available from Randy Potter, or if you're to cheap to buy it, maybe you can borrow it from the St. Louis Chapter library. 

Wim





-----Original Message-----
From: Duaine Hechler <dahechler at att.net>
To: pianotech <pianotech at ptg.org>
Sent: Tue, May 29, 2012 1:44 pm
Subject: Re: [pianotech] ETD tuning Vs Aural- Some Wisdom


On 05/29/2012 01:27 PM, tnrwim at aol.com wrote:

     In answer to Wim’s question about what criteria, I’d say whether the 
ustomer calls you back.
     David Love

 There have been news reports that a "doctor" had many patients, before it was 
iscovered that the "doctor" wasn't a  
 doctor at all, but treated patients anyway.

 Having a customer call you back is not a sign that you're a good tuner. It 
nly means that those customers don't want 
 to go to the trouble of finding another tuner, perhaps because they can't hear 
he difference. My customer list, after 
 being in Hawaii for 5 years, is approaching 1000. That doesn't include the few 
undred that have left the island. But 
 of those 1000 names, only about half of them I would consider regular, and 
ave me back over and over. The other 500 
 used me once or twice, but have opted to go to someone else.
 I bought the client list of a tuner who died. Of the 800 customers I bought, I 
ave about 400 as regular customers. 
 I am a much better tuner that the guy who died, but none of them ever said to 
e, "you do a much better job". They are 
 comfortable having me tune their piano.
 Wim
im, I think it was your logic, that the other 500 opted to go to someone else, 
eans that you did not know what you 
ere doing or gave them a bad tuning or something to that effect !!!!!
Just sayin'
-- 
uaine Hechler
iano, Player Piano, Pump Organ
uning, Servicing&  Rebuilding
eed Organ Society Member
lorissant, MO 63034
314) 838-5587
ahechler at att.net
ww.hechlerpianoandorgan.com
-
ome&  Business user of Linux - 11 years

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