Resident Piano Technician

[Ed Sutton]

Rolf-
    This is quite profound!  And I'd never heard it before.
    Since going private, I've been on the chase for "billable hours," and
much of my concern in managing my business is janitorial - though I hadn't
quite seen it that way yet.  When the janitorial work is done well, the
"real work" goes smooth and fast.
    But can I afford to pay myself, and charge the customer, as much for
janitorial work as for technical work?  Maybe it would be better to hire a
janitor than a second technician! One reason home tuning is so profitable is
that the janitorial aspect is low.
   Ed

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>From: Rolf von Walthausen & Nancy Larson <pianos@traverse.net>
>To: caut@ptg.org
>Subject: Re: Resident Piano Technician
>Date: Sun, Sep 1, 2002, 10:03 PM
>

>  I have heard it said more than once
> that most jobs are essentially janitorial; if that's the case then it's
> probably true that good management is at least 90% janitorial.