D

[Kent Swafford]

Thanks everyone for all the helpful replies.

The unvarnished truth is more difficult than it ought to be, since a 
letter from the rebuilder claims that the piano is suitable for any of 
the world's finest concert stages, that the action parts were chosen to 
perfectly match the piano, etc. So I will have to write a letter saying 
more or less the opposite, that the piano isn't suitable and the parts 
don't match. Sigh.

The killer for me is the dampers, BTW. The piano doesn't sound right 
with 3 extra open notes at the top -- too much sympathetic vibration 
when playing the rest of the piano, and those notes themselves just 
don't sound right being allowed to ring on. It's surprising how "wrong" 
the piano sounds with F6, F#6, and G6 freely vibrating. I think 
pianists will complain, and I'm not going to be the one who didn't tell 
the hall managers.

Gotta letter to write,

Kent



On Friday, September 5, 2003, at 10:56  PM, Ron Nossaman wrote:

>
>> The question, of course, is, "What do I tell the customer?"
>
> The unvarnished truth. You report what is, devoid of how you think it 
> likely became, stand by to answer specific questions resulting from, 
> and offer appropriately priced corrective measures for, based on the 
> realistic expectation of accomplishing same irrespective of what is, 
> what was expected, what was promised, and what resulted from the 
> previous iteration. The last guy's sins ain't your problem.
>
> If you get the job, you get it honestly. If you don't, you have lost 
> it having told them exactly what they needed to know to incorrectly 
> decide to take it elsewhere.
>
> Unfortunately, education (whether short or long term) doesn't often 
> equate to good sense.
>
> Ron N
>
> _______________________________________________
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>