D

[Otto Keyes]

Kent,

This is a letter that needs to be written very carefully, but perhaps not
directly by you.  The suggestion that someone made about getting a 3rd party
(preferably, parties) make the complaint would certainly be preferable.
Otherwise I can smell a lawyer wrapped in the folds of that drop just down
stage left of the piano.  Conflict-of-interest penalty flags will be flying
all over the court room, particularly if you attach an unsolicited bid with
your letter.

Having their tech come down & sort things out with the complaining artist(s)
(you can coach) will take the spot-light off you & put the onus on the
seller/rebuilder to make the thing work.  Getting a job from this may be
like stepping in honey -- could be a few decent bucks there.  However,
stepping in the honey might be okay -- unless your foot is stuck in the
hive.  Good chance of getting stung on this one.  Tread carefully.

Otto

----- Original Message -----
From: "Kent Swafford" <kswafford@earthlink.net>
To: "College and University Technicians" <caut@ptg.org>
Sent: Sunday, September 07, 2003 2:37 AM
Subject: Re: D


> Thanks everyone for all the helpful replies.
>
> The unvarnished truth is more difficult than it ought to be, since a
> letter from the rebuilder claims that the piano is suitable for any of
> the world's finest concert stages, that the action parts were chosen to
> perfectly match the piano, etc. So I will have to write a letter saying
> more or less the opposite, that the piano isn't suitable and the parts
> don't match. Sigh.
>
> The killer for me is the dampers, BTW. The piano doesn't sound right
> with 3 extra open notes at the top -- too much sympathetic vibration
> when playing the rest of the piano, and those notes themselves just
> don't sound right being allowed to ring on. It's surprising how "wrong"
> the piano sounds with F6, F#6, and G6 freely vibrating. I think
> pianists will complain, and I'm not going to be the one who didn't tell
> the hall managers.
>
> Gotta letter to write,
>
> Kent
>
>
>
> On Friday, September 5, 2003, at 10:56  PM, Ron Nossaman wrote:
>
> >
> >> The question, of course, is, "What do I tell the customer?"
> >
> > The unvarnished truth. You report what is, devoid of how you think it
> > likely became, stand by to answer specific questions resulting from,
> > and offer appropriately priced corrective measures for, based on the
> > realistic expectation of accomplishing same irrespective of what is,
> > what was expected, what was promised, and what resulted from the
> > previous iteration. The last guy's sins ain't your problem.
> >
> > If you get the job, you get it honestly. If you don't, you have lost
> > it having told them exactly what they needed to know to incorrectly
> > decide to take it elsewhere.
> >
> > Unfortunately, education (whether short or long term) doesn't often
> > equate to good sense.
> >
> > Ron N
> >
> > _______________________________________________
> > caut list info: https://www.moypiano.com/resources/#archives
> >
>
> _______________________________________________
> caut list info: https://www.moypiano.com/resources/#archives