At 08:07 AM 8/18/97 -0500, you wrote: > >I would find out if the instrument is still under warranty, learn from the >manufacturer what they suggest and charge the maker of this "sostenuto" >system for your time to learn how to fix it. The buyer paid extra for this >rare feature, and it doesn't work. >Lance Lafargue, RPT >New Orleans Chapter >Covington, LA. >lafargue@iamerica.net Dear Lance, This piano is a four year old Steinway model 45 upright. The dealer that sold it is very reputable and gives good service. The piano is still under warranty, but this is not warranty work. It is my belief that "someone" messed with the action and screwed up the dampers and sostenuto. There are many strange markings in ink such as numbers, letters and other markings of some sort or other on most of the damper barrels. No one at the college claims knowledge of either the strange markings, or of "adjusting" the dampers and sostenuto. It is the belief of the dealer and of the college administrator in charge of the pianos that this piano was used for some sort of prepared music, but no one will confess to having abused the piano in this way. Lance, thank you for your input. If I thought that this was a warranty matter, I would have talked to the dealer first. The dealer had already inspected the piano and recommended me to do the work. So the dealer was well aware of the nature of the problem. By the way, I made another trip to the piano, and in two hours was able to make the sostenuto work to my satisfaction. Thanks for all of the help! Sincerely, David David A. Vanderhoofven, RPT Joplin, Missouri, USA e-mail: dkvander@clandjop.com web page: http://www.clandjop.com/~dkvander/ #pianotech page: http://www.clandjop.com/~dkvander/ircpiano.html
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