I need some help. I tuned a Kimball laPetite a month ago using my SAT and the customer called me back complaining about the low bass being out of tune. When I got to her house I set up the SAT with the previously determined FAC numbers and checked A0, B0,A#0 and C1. They were right on. She insisted that they were sharp. To prove it she went to C#5 and compared it to A#0 and told me that it was tuned sharp and matched C#5. It really did sound that way. I took the SAT out of FAC mode and checked the double octave, the octave 5th and the double octave 5th against the low notes. They checked out O.K. It seems that no matter what I did she insisted that the low notes were sharp. So, working on A#0 I told her to tell me when she thinks it sounds o.k. I lowered it to where the string sagged and she still called it sharp. I told her I would place this problem on the Pianotech net and see if they can help me out. Anyone have any ideas on what my next step should be? I'd appreciate any helpful comments. Ted Simmons, Merritt Island, FL
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