Call back charges

[Pianotoone@aol.com]

Would be interested in what people on the list do about call backs when there
is nothing wrong.  Occasionally somebody will call me and tell me that the
piano is still out of tune.  In most cases I find that the problem is in tone
(read voicing) not tuning.  Many times this happens in a church when there is
no one present (at the original call) to explain the need for voicing.  Once
I had a lady call me back and tell me the piano was buzzing since I had tuned
it.  I drove 15 miles one way to check it out and found a glass full of
marbles on top of the piano lid.  When you are accused of faulty work, make a
return trip to check it out and find  nothing wrong, do you charge?. If you
do charge, how do you decide how much.  Am trying to balance customer
goodwill against the customer who has a $21.95 guitar tuner and thus is also
an expert piano technician.

Dick Day
Marshall MI