Plate break after restringing

[Warren Fisher]

Dear List,

After restringing a Paul G. Mehlin & Sons upright serial # 21406 and in
the process of bringing the strings up to 150 cents flat, I heard this
loud bang and discovered a large crack in the left bottom of the plate
where it curves around the corner from the bottom to the vertical.

I have several questions:

1. What is my liability in this situation?

2. How much does plate repair cost usually?

3. I have over a thousand dollars worth of labor in this turkey
already.  Will I be able to collect any of it if the plate can't be
repaired.

4. How would you handle the customer?

Thanks,

WHATAREVOLTINGMESSTHISISFISHER
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Warren D. Fisher
fish@communique.net
Registered Piano Technician
Piano Technicians Guild
New Orleans Chapter 701