NPM

[Kenneth W. Burton]

	Wim,

	Right on, Wim! The less said about price increases, the better.
Just do it!

	Ken Burton "Doctor Piano" Calgary Alberta

On Mon, 3 Aug 1998 Wimblees@aol.com wrote:

> 
> In a message dated 98-08-03 08:45:43 EDT, you write:
> 
> << "Dear Piano Owner.........(blah,blah)... ...necessary once again to make a
>  small increase in our tuning fees.....however, since September is National
>  Piano Month,  we'll be happy to do your tuning at the old rate,  provided
>  you call us during the month of September to book your fall tuning."
>   >>
> Rob Stuart-Vail
> 
> Rob:
> 
> A number of years ago I tuned a piano in very good condition, tune wise,
> regulation, etc. I asked who had been taking care of her piano. She mentioned
> the name of a fellow Guild member, and a very good tuner. I asked why she
> didn't call him. She told me she just received a post card from him informing
> her he was increasing his rate. She didn't want to pay it, so she called me. 
> 
> How often does the grocery store, the hardware store, the gas station, or any
> other business,  advertise ahead of time that their prices are going up.  Even
> if you give your customers a "break" by telling them they can still get their
> piano tuned at last year's rate, you are still telling them you are raising
> your fees. 
> 
> My suggestion is to not advertise your rate increase. Just do it. If some one
> asks, just tell them it needed to be done. Don't offer any excuses.  You are
> entilted to make what you want, without explanation. 
> 
> Just my 2 cents worth.
> 
> Willem Blees RPT
> St. Louis
>