older Steinway whippens

[Susan Kline]

List, Jon, Wim, David, Keith ...

I have to agree with Jon and Keith on this one. To me "high standards" take
your customer's requirements into consideration every step of the way. If
the old parts can be made to work _well_, or even _as well as the customer
wishes_, they are definitely the best value for money, and failing to
explain this and to find out if they will be good enough I feel ignores
your customer's needs and wishes. 

Susan
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At 08:18 PM 8/12/98 -0700, Jon wrote:
>>...New parts are not always the answer.
>>
>>Jon Page
>>Harwich Port, Cape Cod, Mass. (jpage@capecod.net)
>>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
>>I believe it is a mistake to allow your customers' requirements to define
>>your standards. If you want to climb the ladder in a craft business, set
>>high standards.
>>
>>David McCord
>
>I have to side with Jon on this one.  Blanket or wholesale endorsement of
>replacement of parts is not always the appropriate course.
>
>As a crude example: It would make me kind of wonder if a dentist who
>discovers I have numerous cavities due to extreme neglect and use said,
>"Yank 'em all 'cause the teeth you were born with aren't worth it."  I'd be
>very suspect of someone who recommended that course of correction until
>clear evidence was shown it would be in my best interest to let go of the
>"originals" I was born with.
>
>I'd like to keep what I got until it becomes absolutely necessary to
>replace.  Once the originals are gone, there's no turning back.  No less
>with fine pianos.
>
>My experience,
>
>Keith McGavern
>kam544@earthlink.net
>Registered Piano Technician
>Oklahoma Chapter 731
>Piano Technicians Guild
>USA
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Susan Kline
P.O. Box 1651
Philomath, OR 97370
skline@proaxis.com