Difficult clients

Clyde Hollinger cedel@redrose.net
Wed, 19 Aug 1998 07:29:03 -0400


> >What should I tell him?  I cannot seem to keep him happy.  

Friends:

>From time to time I give consideration to what to do in these cases. 
I've pondered saying, "I really get the impression that you are
dissatisfied with my work, which makes me dissatisfied as well.  Perhaps
we would both be happier if we parted ways and you sought another piano
technician."  

If the client, underneath the bickering, really does appreciate your
work, that information might come to the surface and you could continue
working for him.  If not, well, then it might be best to follow through,
say goodbye, and breathe a sigh of relief.  Response?

Clyde Hollinger, RPT
Lititz, PA



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