In a message dated 98-08-19 07:52:10 EDT, you write: << From time to time I give consideration to what to do in these cases. I've pondered saying, "I really get the impression that you are dissatisfied with my work, which makes me dissatisfied as well. Perhaps we would both be happier if we parted ways and you sought another piano technician." If the client, underneath the bickering, really does appreciate your work, that information might come to the surface and you could continue working for him. If not, well, then it might be best to follow through, say goodbye, and breathe a sigh of relief. Response? Clyde Hollinger, RPT Lititz, PA >> On the one hand, I would tend to agree that sometimes it is best to sever the realtionship with a client. But on the other hand, I think it is imperative that we try our best to solve any and all problems associated with a piano, even if means getting another technician to help you analyze the problem and coming up with a solution. To suggest to a client that he is not satisfied with your work, which makes you unhappy, leaves yourself wide open for additional criticism. Bad news travels much faster than good news. One dissastified customer will let about 10 people know they are dissatisfied with you, and those ten will each tell another 5. That is an awfull lot of people hearing how "bad" you were, even if it isn't you fault. Willem Blees RPT St. Louis
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