Del, I tuned a grand and the tooner had written in pencil on the plate. Really! ---------- > > > Don wrote: > > > Mr Root, > > > > I disagree entirely. I want *all* the info from previous work--invoices even > > if the client has them. Why re invent the wheel? If another tech has had a > > problem with an instrument I want to *know*. I don't like walking in blind. > > Zero information = blind. > > ---------------------------------------- > > Ah! But isn't this where the information should be recorded? On the invoice. > Back > in my field service days I left the customer with a very complete summation of > what > I did for his/her piano. It listed the work I did. The specific notes > involved, if > appropriate. A brief summation of the condition of the piano (if it was the > first > time I'd seen it). Etc. > > No way could all of this information be recorded on the piano. If I had > questions > about the piano I would ask the owner. If they couldn't remember what the > previous > technician did, they could always get out the invoice. Unfortunately, while > some > were exceptional, most of those invoices didn't tell me much. But then neither > did > the various notes, dates and signatures that I often found sloppily scribbled > all > over the piano. > > I can only say that any tuner or technician that wrote anything on the > plate/pinblock/keys/action/soundboard/whatever of my piano without my > permission > would NEVER be called back. No matter how good the service otherwise. > > Sorry. My vote is to put the information on your invoice and encourage your > client > to keep those invoices close to the piano. Encourage your client to furnish > those > invoices with the piano if/when it is sold. With any luck they will enhance > the > value of the piano since they (hopefully) indicate a pattern of good regular > service. I've never seen notes that were scribbled on any surface of the piano > enhance it's value. Except when it's the signature of somebody a whole lot > more > famous than you or I. And all that scribbling is a royal pain in the butt to > take > off if the potential buyer doesn't like it. And most don't. > > Regards, > > Del
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