Thanks, Jim. I enjoyed the information you just sent to me. I'm sure it will be a help somewhere down the line...Hope to see you soon. Regards, Dick Broyles ---------- > From: JIMRPT@aol.com > To: pianotech@ptg.org > Subject: Company Techs > Date: Thursday, June 04, 1998 4:29 PM > > List; > Sometime we all take our tech reps for granted and I am as guilty of this as > anyone. Well today I received my comeuppance and some excellent dianostic > help from Steve Pearson at Yamaha. > I called about a conversion kit I had just installed on a Disclavier and it > played like an old player with holes in the tubing...badly in other words. I > could not get it to do the things I wanted it too and after an hour was > exasparated and had ran out of things to do that I 'knew" would work. So I > called Yamahas' "hold for eternity tech help line" and immediately got in > touch with Steve. After explaining my problem to Steve he suggested the > correct steps to diagnose the problem and they did not work!! After going > through several options he asked if all the plugs had been firmly > seated...............well of course they had... after all this is not a new > thing to me...I know what I am doing. Just to humor him and salve my pride I > pressed on all the plugs again and ....SNAP.... one clicked all the way into > place. > Well of course everything worked as it should and without Steve I still would > be working on that thingee. > Thanks Steve, I appreciate your patience and forbearance. And to all the > Manufacturers' telephone techies THANKS. > Jim Bryant (FL)
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