Company Techs

[Richard Broyles]

Thanks, Jim. I enjoyed the information you just sent to me. I'm sure it
will be  a help somewhere down the line...Hope to see you soon.
Regards,	
Dick Broyles

----------
> From: JIMRPT@aol.com
> To: pianotech@ptg.org
> Subject: Company Techs
> Date: Thursday, June 04, 1998 4:29 PM
> 
> List;
>  Sometime we all take our tech reps for granted and I am as guilty of
this as
> anyone.  Well today I received my comeuppance and some excellent
dianostic
> help from Steve Pearson at Yamaha.
>    I called about a conversion kit I had just installed on a Disclavier
and it
> played like an old player with holes in the tubing...badly in other
words. I
> could not get it to do the things I wanted it too and after an hour was
> exasparated and had ran out of things to do that I 'knew" would work.  So
I
> called Yamahas' "hold for eternity tech help line" and immediately got in
> touch with Steve.  After explaining my problem to Steve he suggested the
> correct steps to diagnose the problem and they did not work!! After going
> through several options he asked if all the plugs had been firmly
> seated...............well of course they had... after all this is not a
new
> thing to me...I know what I am doing.  Just to humor him and salve my
pride I
> pressed on all the plugs again and ....SNAP.... one clicked all the way
into
> place.
>  Well of course everything worked as it should and without Steve I still
would
> be working on that thingee.
>   Thanks Steve, I appreciate your patience and forbearance.  And to all
the
> Manufacturers' telephone techies  THANKS.
> Jim Bryant (FL)