> I tuned for an older woman whose eyesight has been failing for some time, but wants to keep playing as long as she can. The callback was unexpected, as I thought I had done well by this neglected Steiff grand. She sat down and said, 'this sounds funny right in here', and proceeded to play a one finger C scale, octave 6. I had to explain to her that right in the middle of that scale, the dampers stop. Ken Jankura
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