In a message dated 9/18/98 8:08:47 AM, Tom wrote: << I am very familiar with and supportive of our code of ethics. As piano tuners, where do you stand, and where do you draw a line.>> Tom; I agree with Clydes response to your question and would like to expand on it just a little......... When a customer says something about the 'less than sterling' work, or personality, of a colleague and you try and defend the colleague by saying that you have always found their work to be good,etc., you are not supporting the colleague you are in essence 'disagreeing' with the customer. Not a good start for a lasting relationship huh? :-) Possible responses to a 'negative comment' from a customer vis a vis a colleague include Clydes' "that's too bad", "it's too bad you had that experience", "experiences like that are difficult", "let's see what we can do to make sure that doesn't happen again"...... all neutral comments without placing fault anywhere or disagreeing with your customer. Finally if you attempt to defend your colleague, does that make your work suspect by association? Unless something is said that I find actually egregious about one of my colleagues I will not comment one way or another. 'If' something is said that I find I cannot let pass, I will respond to the comment as I am packing my tools preparing to leave.......why? because if they don't mind saying spiteful untruthful things about their last tech they won't mind doing the same to me and I don't need their business that much................ Just my opinion. JIm Bryant (FL)
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