tone sustain some more

[James Grebe]

Hi Les,
I agree with you on this one.
I liken this to the story that salesman tell customers that regardless of
what the piano sounds like on the sales floor it can be changed to just like
the customer likes by the technician, of course after the sale. Yeah, right
James Grebe
R.P.T. of the P.T.G
Creator of Handsome Hardwood Caster Cups and Practical Piano Peripherals in
St. Louis, MO
-----Original Message-----
From: Les Smith <lessmith@buffnet.net>
To: pianotech@ptg.org <pianotech@ptg.org>
Date: Friday, September 25, 1998 5:01 AM
Subject: Re: tone sustain


>
>
>On Thu, 24 Sep 1998, Susan Kline wrote:
>
>> Frank wrote:
>> >
>> >The other night I tuned a Samick grand.  Man, was the customer mad!!!
>> >He said that the paino sounded terrible, like a honky-tonk piano.  I
>> >went back and tried to clean up some of the false beats, but the piano
>> >is full of them every where.  That's not what he was mad about, however.
>> >
>> >He didn't like the extremely bright tone of the piano.  I had brought
>> >the pitch up, mostly in the upper half of the paino, and he noticed the
>> >increased brightness.  I told him I could reduce the brightness wjith
>> >voicing, but not tuning. So...he's calling the Samick rep to see what
>> >they say.
>> >
>> >I've had better weeks.  Oh well, Fridays almost here.
>> >--
>> >
>> >Frank Cahill
>> >Associate Member
>> >Northern Va
>> >
>>
>>
>> Steam! Steam! Steam!
>
>Hi, Sue:
>
>I'm sorry, but I must respectfully disagree with your advice. The
>fact is, I hate working for STUPID clients. This bozo obviously gave
>poor Frank a really hard time about this piano, yet the fault doesn't
>lie with Frank, it lies with the owner. The problems Frank describes--
>false beats galore and excessive drightness--are FEATURES built into
>the Samick piano and were there from day one! The question is: If
>the owner doesn't like the way the piano sounds, THEN WHY DID HE BUY IT?
>If this guy calls again, I suggest that Frank refer him back to the
>dealer where he bought the piano, so the guy who made the big bucks on
>this deal can tackle these all-too-common problems. Frank, meanwhile,
>can move on to something more worthwhile. He doesn't need anymore of
>this undeserved grief. I hope he has a GREAT weekend!
>
>Les Smith
>