Knabe grand

[Dad's]

Bob
You're right. I do tell the customer " string Broke" or "String(s) can
Break." I've been through that hassle before.
Paul Chick
----- Original Message -----
From: <RptBob1@AOL.COM>
To: <pianotech@ptg.org>
Sent: Wednesday, December 15, 1999 3:39 PM
Subject: Re: Knabe grand


> In a message dated 12/15/99 12:03:54 PM Eastern Standard Time,
> tunenbww@clear.lakes.com writes:
>
> <<
>  The first tuning I did 6 months ago I broke a string just above the
break.
> The piano has a very steep rise from the agraffs. Its at A440. I can't see
> any reason for the problem. Is this typical of Knabe gran >>
>
> Paul:
> This is better stated as:"a string broke".  If you say "I broke a string"
and
> the customer hears that it will plant the seed in their brain that YOU
broke
> the string thru your actions or negligence.  And we all know that is
seldom
> the case. Just a bit of transforming words to your advantage.
>
> Bob Bergantino, RPT
>