Again folks the best way to get to Samick is to fax Rich and ask him to fax you back with the confirmation of your fax or the confirmation on the problem you asked about. Happy faxing. Rich Austin National Service Mgr Piano Divisiom Samik Music Corp. 18521 Railroad St. City of Industry, CA 91748 (800) 592-9393 X134 (626)964-4700 (626)964-1063 Fax e-mail: samickservice@earthlink.net Ed Tomlinson Vancouver Wa << Could you post that fax number? I wonder what would happen if we asked the dealer to cover the repair until Samick makes the warranty payment. Glenn. ETomlinCF3@aol.com wrote: > Samick needs much help in their customer service. I talked to the Samick > people at the NAMM show and they were so swamped with calls that their > answering machine system could not handle all the calls. You should call the > local dealer ask for the Disterict Managers number and call him/her. Then ask > for the services fax line and fax it direct to them and then you will get > service. That is what we did and by golly it worked. > > Ed Tomlinson >>
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