hopeless

[Brian Trout]

I know it's probably an odd time to inquire, since many are likely on their
way to the convention...

I was wondering to myself just how other techs deal with the customer who
only tunes their piano once per decade whether it needs it or not.  Do you
continue to call them or send post cards every 6 months or once a year?  Or
do you simply stick them in the 'they'll call when they're good and ready'
file.?

It seems that over the years it would take to compile a customer list of
over 3000 names, one would likely learn who the people are who are serious
about their pianos and concentrate on taking care of them.  Then when one of
the 'every decade' types call, they can be fit in when there's time.  I'm
just speculating.  Is this how reality works out?  Having only a hundred or
so (repeat) customers, I don't have that problem yet.  Just wondering how
other people deal with the situation??


Brian Trout
Quarryville, PA
btrout@desupernet.net