hopeless

[Charly Tuner]

>From: Susan Kline <sckline@home.com>
>Reply-To: pianotech@ptg.org
>To: pianotech@ptg.org
>Subject: Re: hopeless
>Date: Wed, 05 Jul 2000 06:57:33 -0700
>>

I think most customers don't like being
>pestered and made to feel guilty about their neglected pianos,
>either, so tuning on demand suits both me and them.
>
>Susan



This is why I like to establish a great, friendly rapport with my 
customer's. I like to be on a first name, casual basis with them, and use 
humor quite alot to make them feel at ease. I thank goodness for my sales 
background, not so I can sell a product, but sell myself, then, hopefully, 
everything else follows.


Terry Peterson
Los Angeles, CA
Associate Member, PTG

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