Routine Maintenance

[Wimblees@AOL.COM]

In a message dated 5/5/00 8:39:16 PM Central Daylight Time, 
tuner@mediaone.net writes:

<< I'm curious to know what  can be done as routine maintenance at the
 same time of the tuning. You know, nothing extremely time-consuming,
 but at the same time, giving the customer more than he expects
 and hopefully generating goodwill at the same time.
 
 Thoughts?
 
 Martin
  >>


For starters: Adjusting lost motion, tightening a few screws, dusting the 
insides, adjusting the pedals. 

But don't just do these things. Make sure you tell the customer you did them.

One other thing I have been doing, and it's starting to pay off. On the 
bottom of my bill, I have five recommendations. 1. you're piano is fine, no 
other service is needed. 2. piano/soundbaord cleaning ___ (and I put down how 
much it will cost). 3. Action regulation_____ 4. climate control _____. 5 
talk to me about your piano. (meaning, let's discuss this hunk o' junk). 

Without going into detail, your customer will have this to think about. I 
started it in January, and have gotten about $1500 additional work because of 
this.

Willem