Repeat Business

[PAT A RALPH]

I do mine by card mailing (most annual, some semiannual) and other customers
just call me.  They know I keep busy and most of the time give me a week or
two notice before they need it/them tuned.

Ken Gerler

----- Original Message -----
From: John Lillico, RPT <staytuned@idirect.com>
To: <pianotech@ptg.org>
Sent: Saturday, May 06, 2000 10:12 PM
Subject: Repeat Business


> To the self-employed tuner-techs,
>
> How do you seek repeat business from your clients?
>
> By phone?
> By Mail?
> By Email?
> By booking a future appointment at the time you do service?
> None of the above?
>
> Perhaps someone can keep track of this as was done on the "age" thing.
>
> Personally, I mail a reminder in the form of a quarterly newsletter. The
frequency of mailing depends on prior service history.... not less than four
months or more than a year from my last visit.
>
> Immediate results from this is about ten per cent.  I've have less success
with phoning, probably because a snap decision on their part is usually a
negative one.
>
> Any contributions to this "survey"?
>
> John Lillico, RPT
> Oakville, ON  Canada
>
>