Psychology

[Charly Tuner]

Patrick,

I sure hope you charged for 3 hours of your time, and for the major pitch 
raise(s)and regulating you did! Did you explain to them ALL the work 
required to get it up to par, and what it would cost? what was their 
reaction?

Terry Peterson
Los Angeles, CA
Associate Member, PTG


> >My Monday morning customer with a 20 year old Baldwin spinet that had 
>*never*
> >been tuned got a 200 cent pitch raise (went over it 3 times), hammer 
>flanges
> >tightened, lost motion adjusted & keys eased in less than 3 hours of my 
>time.
> >Some folks would have stretched this out over several visits, at 
>considerably
> >greater expense and inconvenience to the customer to achieve the same
>effect. I
> >rescheduled (called on my cell phone) the noon appointment to 1 PM. I'm
>happy, my
> >customers are happy.
> >
> >Patrick
> >
> >
> >
>



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