..stability issue..

[Kristinn Leifsson]

Hi Rook,

well this is always tough.  Sounds to me like it´s a little bit like "owner 
ain´t be a'KNOWIN" situation.
Instruments go out of tune, and if it´s a matter of a few unisons making 
people frustrated the piano simply needs more frequent tuning.

I´d just tell him that since they have such ' high ' expectations (making 
him look like he´s really something else as a piano owner and music lover) 
they´ll simply have to have the instrument serviced more 
frequently.  Remember, there´s a reason why pianos are tuned for every 
concert, and that reason is mainly unisons drifting (that is if it´s tuned 
day after day).

If he doesn´t recognize the fact that YES, pianos do go out of tune, tell 
him to get a keyboard :)


Best regards,

Kristinn

P.S. You must do very well with customer relations because many people 
would have called another tuner because of things like these.





At 08:51 20.11.2000 -0500, you wrote:
>Good Morning.
>
>There are 2 Baldwin "R"'s in a restaurant that I have been trying to
>maintain as a customer..frankly, I am getting frustrated with the complaints
>that they won't stay in tune.
>
>I have:
>
>seated all strings.
>beat the heck out of all strings while tuning.
>added DC to both.
>tried to educate the player..some people just don't want to listen or hear
>what's being said..he is not a 'hard' player.
>
>..still the same complaints..one piano is being played 6 nights a week while
>the other is used sparingly..it is the complaint that Piano#1 goes out of
>tune within a week of me being there and Piano#2 lasts 2 weeks..now please
>understand that 'out of tune' means, to this person, that some unisons are
>starting to drift.
>
>Both pianos are scheduled to be tuned every 2 months.
>
>The restaurant's climate is not ideal, and that is why I suggested the DC
>for both..but it doesn't seem to be adding any stability to my work.
>
>I have questioned my own 'technique'..but only with this customer, which
>makes me think that it's not my technique preventing these pianos from
>staying in tune since I don't have this complaint with any other customers
>that tune as frequently as this one does.
>
>Does anyone have a suggestion for improved stability, based on what's been
>said here?
>
>At wits end,
>Rook