customer perception - was Re: Unison Width - was stability issue

[Greg Anderson]

Hi all,

I too, think Ron's posting on explaining everything to piano owners is spot on.  I'm a player, not a tech, and I can tell you that, hard as it might be to imagine, I grew up playing pianos, and attended the Peabody Conservatory prep and college, but until last year knew absolutely ZERO about how pianos work or how they are manufactured, tuned, or serviced.  And I really don't think I'm unusual in this way; the vast majority of professional pianists have no clue either, let alone the average home owner.

Given this, it's easy to see how owners could remember bits and pieces of what they've been told, or not told, and cling to them.  I, for one, want to know everyone's opinions, their experiences, and their advice, plus I want to read and see enough independently to be able to make up my own mind.  My grand piano is my largest investment, next to my house.  So for me, a technician who won't tell me what's on his mind, won't be back.  ;-)

Best Regards,
Greg

At 01:27 AM 11/23/00 -0500, you wrote:
>Ron,
>I am deeply appreciative of your post. It is complete vindication of what
>I'm trying to do. It's all about people. And being a professer (sic) of what
>we do. In a way, we are musical "missionaries". I really resent when a
>medical person assumes that I cannot possibly understand what they are doing
>or saying. The professions today are pervasively arrogant. And, that is most
>sad. Your stock with me (already very high!!) just went up a big bunch!!
>Thank you again for articulating this very vital concept.
>
>Robin Blankenship
>
>
>----- Original Message -----
>From: Ron Nossaman <RNossaman@KSCABLE.com>
>To: <pianotech@ptg.org>
>Sent: Thursday, November 23, 2000 12:30 AM
>Subject: Re: customer perception - was Re: Unison Width - was stability
>issue
>
>
> > >Ron,
> > >
> > >  I just wanted to thank you for what I consider a wonderful posting in
> > >regard to customer service.
> > --------------------------
> > >   So please accept the accolades of an apparent kindred spirit!
> > >
> > >Sincerely,
> > >
> > >Tom Dickson,
> >
> > Thank you Tom, I appreciate it. I've always said that it isn't possible to
> > make an intelligent decision without information, but that's the position
> > I'm too often put in by other professionals that I must depend on. I know
>I
> > resent it, and I assume that anyone else that is making an attempt to pay
> > attention does too. The decision is the easy part, it's the reasonably
> > accurate information that's tough to get.
> >
> > Thanks again for the thought. Have a great weekend. Eat lots and sleep
>late.
> >
> > Regards,
> > Ron N

___________________________________________________________________
Greg Anderson                                 greg@PlanetBeagle.com