D-C Warranty Work

[Don]

Hi Ron,

How did you figure out the rod needed replacement?

If it was totally non functional,(i.e. always "off") it would seem to me
that the piano may need tuning after the old rod is replaced.

Does the warranttee imply free labor replacement?

At 09:20 AM 10/23/2000 -0500, you wrote:
>List        Would like to hear if you charge for warrant work.    Have a
>Dampp-Chaser smart bar (old type) that has to be replaced and D-C has sent
>to me.  The customer has the warranty card that says parts will be replaced
>at no charge, she thinks it should be replaced for free also.
>D-C  says our sales price should cover this.
>
>Would appreciate hearing how others handle this type of work.
>
>Ron L
>
>

Regards,
Don Rose, B.Mus., A.M.U.S., A.MUS., R.M.T., R.P.T.

Tuner for the Saskatchewan Centre of the Arts

drose@dlcwest.com
http://donrose.htmlplanet.com/

3004 Grant Rd.
REGINA, SK
S4S 5G7
306-352-3620 or 1-888-29t-uner