"guarantee...?"

[William J Schlipf]

Put it in writing on your receipt!  That's the only way I have found that
the uneducated people can understand that it was their fault,  in the
beginning, for the condition of the instrument.

On Sun, 29 Oct 2000 20:50:01 PST "pianolover 88"
<pianolover88@hotmail.com> writes:
> I got a call tonight from a customer who told me that his piano has 
> "kind of 
> gone out of tune." This particular piano (very old spinet)was 180+ 
> cents 
> flat when I pitch raised and tuned it close to 3 months  ago. I 
> originally 
> told him that his piano, having been neglected for many years, would 
> very 
> likely need to be tuned again in about 3 months, (How's that for 
> timing?) 
> due to the years of neglect and the fact that it was so flat, not to 
> mention 
> the sheer age and overall condition of the piano.
> 
> So, i asked him if he would like to schedule a follow-up tuning, and 
> that it 
> probably would NOT need another pitch raise, (as I had left it a 
> little 
> sharp, anticipating another, albeit lesser drop) just a basic 
> tuning, and i 
> quoted him my basic tuning fee. WOW! He immediatey asked ... "Don't 
> you 
> guarantee your work?" (I Didn't see that one coming, so i asked him 
> what he 
> meant.) He continued... "Well, the piano seems to have kinda gone 
> out of 
> tune and I didn't expect to have to pay you AGAIN to tune it."
> I reminded him of what i had told him when i first tuned his piano, 
> and that 
> pianos cannot be "guaranteed" to stay in tune indefinitely, 
> especially a 
> piano that had been so severely neglected and was so  flat. Then he 
> said.."well, I just don't have the money right now." I did what i 
> could to 
> be "diplomatic", and ended the conversation by thanking him for 
> calling, and 
> to please call again when his situation changes, and i would be 
> happy to 
> schedule a follow-up tuning. I am wondering how other list members 
> have 
> dealt with this type of situation. Thanks.
> 
> Terry Peterson
> Associate Member PTG
> Los Angeles, CA
> 
>
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Bill Schlipf
Bloomington, IL

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