No Subject

[Farrell]

----- Original Message -----
From: "Ron Nossaman" <RNossaman@KSCABLE.com>
To: <pianotech@ptg.org>
Sent: Saturday, September 09, 2000 12:21 AM
Subject: Re: No Subject

> This is sort of a hard one, but I'm not sure it's an ethics problem. There
> realistically shouldn't be a problem with a customer doing their own work,
> since no one but them stands to be hurt by it unless they immediately sell
> the result to someone else. That might not be a problem either if they did
> an adequate job. The potential problems I see are for the assisting tech.
> Assisting support can turn into an adoption very quickly and it will cost
> someone more money than they are anticipating, or may be willing to
forego.
> Sometimes, it's no problem at all, but other times it becomes a resented
> time sink. If the tech charges for all the hand holding and emergency aid,
> it will probably end up costing more than if he/she had just done it for a
> fee in the first place. If the tech doesn't charge for all the time spent,
> then it's a charity job. That's not necessarily bad, since we've all done
> them, and it isn't always a nightmare situation. Sometimes these things go
> quickly and easily and are sort of fun. When they go well, these
relatively
> safe projects can give the customer a great deal of satisfaction. Everyone
> needs to win one once in a while. It's like any gambling venture. Don't
bet
> more than you're willing to lose, and if you don't have the time to spare,
> don't do it. There are more efficient ways to make money. The fun,
however,
> is in the play.
>
> Ron N
>

Jolly good go of it Ron. I like your response. You're a good sport!

Terry Farrell
Piano Tuning & Service
Tampa, Florida
mfarrel2@tampabay.rr.com

> >My question regards the ethics of this situation.  Having only been in
the
> >newsgroup about 3 months now, I have come to respect the opinions of so
many
> >of you---what is your collective take on this situation?  Should I have
> >refused to supply her with the bridle straps?  She could easily break a
> >wippen flange, or a jack.  Then again, she'd call me to come fix it for
her.
> >I don't know...I'm just curious as to what any of you might have done in
this
> >situation.
> >
> >Tom S.
>