referall fees; last gasp (really)

[Farrell]

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My dear Aunt Piannagonebad lives in Saskatoon. I do not live in your =
area. I told her that I know of a very reputable, ethical, skilled and =
talented piano rebuilder in her area. But I gave her your name instead.  =
 ;-)   (Humor Roger, humor!) I gave you a call and told you to expect a =
call my dear auntie. She signs a contract with you for you to do a =
complete job. $30,000 Canadian. Clearly, you have this work becuase I =
sent it to you. Do you have a method to make me really happy? Or do I =
just go to bed tonight feeling all warm and fuzzy inside, but no T-bone =
for dinner? Who knows, I might have an Uncle Piannasoontogobad in =
Sutherland!

Keeping Cool in Tampa
Terry Farrell =20
  ----- Original Message -----=20
  From: jolly roger=20
  To: pianotech@ptg.org=20
  Sent: Thursday, August 30, 2001 2:00 PM
  Subject: Re: referall fees; last gasp (really)


  Hi Terry,
                The short answer is no.  As a general rule of thumb, if =
the action or components are brought into the shop we will agree on a =
price to the customer with the tech involved, and work from there.  We =
get all kinds of pedal lyres and legs to repair and we don't know in =
advance what the labour is going to be.  Things like rebushing and =
keytops is straight forward.
  A complete rebuilding job, we like to deal with the customer directly, =
too many things can go wrong with the estimate.
  Regards Roger

  PS The key is building a good trusting relationship with the other =
tech, and do first class work.  He does not want to get caught with your =
mistakes.

  At 01:13 PM 8/30/01 -0400, you wrote:=20

    Hi Roger. I'm very interested in developing my shop work for the =
trade business. I understand the example below. Do you use the same =
system for a complete rebuild of the $10,000 to $25,000 nature? Does the =
referring tech get 20% of that work? Seems to me that $2,000 to $5,000 =
for the referral is steep. But of course that is the view from my =
vantage point (as the one that would be shelling out the referral fee). =
Seems to me there should be a formula for reduced percentage as total =
project budget goes up. What is your (or anyone else) take on that? =
Thanks.

    Terry Farrell =20
        ----- Original Message -----=20
        From: jolly roger=20
        To: pianotech@ptg.org=20
        Sent: Thursday, August 30, 2001 11:45 AM=20
        Subject: Re: referall fees; last gasp


          I believe the price the jobber charges the customer is none of =
our business.  =20
          If a jobber wants to give someone a break and not make =
anything on a job=20
          that's his prerogative, how can that be unethical?=20


          David Koelzer=20
        Hi David,=20
                      I thought we were talking about what a jobber =
charges a fellow piano tech.  Since we do quite a few jobs for piano =
techs in the area.   I sure as heck don't want them quoting below my =
customer quoted prices,  by passing their discount along to the =
consumer.=20
        It make's it look as if we are gouging, in the customers eyes, =
and we have had this happen.


        Here's the full story. We charge $250.Cnd  to recover a set of =
keys, we quote a customer.  Simple eh!   Piano tech comes into the shop =
with a set of keys about a month later, we complete the work bill the =
tech $250 less 20%.=20
        Run into the customer, who procedes to tell me that we over =
charge, she had got the job done by some one else for $200.=20
        Since we had done the work,  I was not too impressed.   The tech =
had just used his discount to under bid my self and others.=20
        Needless to say we now decline any business from him.   Since we =
spell this out to any tech coming into the shop, for jobs like this.   I =
consider the individual as being unethical. =20
        By giving tech's in the area breaks like this, we get a lot of =
rebuilding referals.  I would also decline work from techs that would =
want to mark up our services by an unreasonable amount,.=20
        Just my thought's on the issue.=20
        Roger






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