Piano Warrenty/False Beats

[Farrell]

Thanks for your response Don. BUT! If you had paid $20,000 for this piano 8
years ago and the treble had bad false beats, would you be happy if the
dealer sent his tech over to your house with a bottle of super glue to fix
your nearly-new-guaranteed-for-ten-years-Steinway-designed piano? Or would
you be thinking more along the line of a new bridge or new bridge cap?
Please keep in mind that this is not a "how can I repair this problem"
question, but rather a warranty question.

Boy, I just re-read the above - I guess is sounds as if I didn't like your
answer. I do appreciate the effort however. Thanks!

Terry Farrell
Piano Tuning & Service
Tampa, Florida
mfarrel2@tampabay.rr.com

----- Original Message -----
From: "Don" <drose@dlcwest.com>
To: <pianotech@ptg.org>
Sent: Sunday, January 14, 2001 6:40 PM
Subject: Re: Piano Warrenty/False Beats


> Hi Terry,
>
> Both CA glue and epoxy can be used to effect a permanent repair. My choice
> would be CA glue, which if applied carefully can be done without removing
> the string. Use the thinest CA glue.
>
> At 06:24 PM 01/14/2001 -0500, you wrote:
> >Hello List Friends! I have a question regarding warrenties for new
pianos. I
> >have a client that has a 1992 Boston GP-178 grand. It sounded pretty good
&
> >clear a couple years ago when I first tuned it. She has it tuned several
> >times per year. I have noticed a few false beats over the years. I just
> >tuned it today and now it has about 10 fairly prominent false beats (no,
not
> >quite like a 1960s Kimball or an old upright - but still bad), and a few
> >faint ones. These false beats are bad enough that it makes tuning those
> >strings total guesswork. The notes never sound like they have been tuned.
> >
> >Press on the top of the bridge pin for the offending string with a brass
rod
> >and walla! false beat gone. Totally gone. One nice clear consistent tone.
> >The bridge pins are loose. This piano has a 10-year parts and labor
> >warranty.
> >
> >It seems like an extreme thing to do for a few false beats, but the only
> >proper remedy I can think of is to recap the treble bridge - or at least
the
> >offending section (about one-third to one-half the bridge). And even that
> >won't be like new because of the repaired bridge and the wear and tear on
> >the pinblock. I believe the warranty should also cover the complete cost
for
> >recapping at a minimum.
> >
> >What does anyone else think? Thanks
> >
> >Terry Farrell
> >Piano Tuning & Service
> >Tampa, Florida
> >mfarrel2@tampabay.rr.com
> >
> >
> >
>
> Regards,
> Don Rose, B.Mus., A.M.U.S., A.MUS., R.M.T., R.P.T.
>
> Tuner for the Saskatchewan Centre of the Arts
>
> mailto:drose@dlcwest.com
> http://donrose.xoasis.com/
>
> 3004 Grant Rd.
> REGINA, SK
> S4S 5G7
> 306-352-3620 or 1-888-29t-uner
>