---------------------- multipart/alternative attachment In a message dated 7/8/01 7:42:04 AM Central Daylight Time, pianomitch@hotmail.com writes: > . So I just told the customer that if they didn't like the sound within 6 > weeks, they should call me and I would make it right. There was nothing > magical about 6 weeks, it just made my customer feel better that I would > stand behind my work. A few times it has bitten me, but I just got in the > habit of saying it and I haven't stopped. In the cases where the customer > has called in my work, I have had an opportunity to build a better business > relationship with them and find out about what mistakes I might be making. > > Good advice, Mitch. I do get a call once in a while, and go back and fix a "problem." I figure that perhaps I had a bad day. Once I actually missed a unison all together. It just sort of slipped between the cracks. The good will it creates pays much more than the time it took. Willem ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/b0/a5/d6/63/attachment.htm ---------------------- multipart/alternative attachment--
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