how to respond to customer's concerns...

[Richard Brekne]

I think you handled this very well. Your advice seems sound enough. Its a good
idea to get pretty familiar with what affects the climate really has and doesnt
have on pianos. That way if you ever get grilled on the subject matter by a
customer you can stand firmly on solid ground and have no trouble explaining
yourself.

pianolover 88 wrote:

> I called, as usual, to confirm a tuning for tomorrow. She had called me
> initially, since she bought the piano from the store where I floor tune.
> (Yamaha T116) So when I called her to confirm, she starting voicing her
> concern about having it tuned now, since the "weather is so weird" in her
> words.
>
> She asked me if it wouldn't be a better idea to wait a couple more months
> for more "consistant weather conditions". I told her, without hesitation,
> that since her piano is new, and it's already been TWO months since it was
> delivered, that I should definitely tune it now,  as it would most likely go
> flatter and flatter the longer she waits, not to mention that by tuning it
> now it would help to "stabilize" her piano, help it to "settle down", making
> future tunings easier and longer lasting. She agreed, so the tuning is set
> for tomorrow as originally scheduled.
>
> I'm very curious to know how the more seasoned pros handle questions and
> concerns similar to this. Thanks!
>
> Terry Peterson
> Precision Piano Service
> Torrance, CA
>
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--
Richard Brekne
RPT, N.P.T.F.
Bergen, Norway
mailto:Richard.Brekne@grieg.uib.no