>...Thanks, I feel better. >Kent Swafford That's good, Kent :-) Granted, the story I related was an exceptional situation, but nonetheless, not remote, and a clear reinforced signal for *me* to continue re-evaluating my approach to piano service. I should add that I have been a wannabe hero one to many times, going into areas I felt an improvement could be made, where none was really needed, only to find out later via other communication channels, I ruined the piano for the customer. Not big stuff mind you, but seemingly insignificant changes that I thought at the time would be truly appreciated by the customers. Looking back now, I realize how easily the little stuff was indeed monumental in their eyes. There are several instances where I truly wish I had left some pianos well enough alone, and if it were possible, I would undo the marks left in these pianos and their owners' minds. Of course, I won't be allowed to do that ... they won't have me in their lives again. Keith McGavern Registered Piano Technician Oklahoma Chapter 731 Piano Technicians Guild USA
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