What do you tell... + a true story

[Kent Swafford]

on 3/12/01 4:27 AM, kam544@flash.net at kam544@flash.net wrote:

> I should add that I have been a wannabe hero one to many times, going into
> areas I felt an improvement could be made, where none was really needed,
> only to find out later via other communication channels, I ruined the piano
> for the customer.

 I really do understand that your approach is completely reasonable given
the no-win situations in which we service people constantly find ourselves.
However, all I have to offer the world is piano service; to ask me to
withhold this service is to suggest that what I have to offer is of no
value. I prefer to assume that what I have to offer is of value; and
although I hope it will be appreciated, there are plenty of situations where
I can live with its not being completely appreciated. Action regulation is a
good example, to the extent that it may change the way an action feels, and
may or may not be positively received by the customer. But give them a few
weeks of practice with the newly well-regulated piano, and they may be
playing better than they have ever played, while still complaining how the
tech "ruined" their piano. I can live with that.  :)

Kent