Friends, One thing I have trouble figuring out is how closely do the client's expectations for service line up with my own. For example, one client feels you are not doing a good job if the piano isn't kept perfectly regulated and cleaned every time, while another will say, "Well, we're not professionals" if I want to repair a broken hammer shank in octave seven. I've wondered if I should ask each client what level of service they want, maybe the first time I see the piano. Does anyone do that? Regards, Clyde Keith McGavern wrote: > There are several instances where I truly wish I had left some pianos well > enough alone, and if it were possible, I would undo the marks left in these > pianos and their owners' minds.
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