>I've wondered if I should ask each client what level of service they want, >maybe the first time I see the piano. Does anyone do that? > >Regards, Clyde The very fist thing I do, before the tool case is even opened, is ask if there is anything I need to be looking for besides tuning. This does a couple of things that I consider to be important. It establishes that there is more to maintenance than just tuning, that I am capable of making necessary repairs and willing to do so, and hopefully gives the impression that I care enough about them getting good therapeutic use of the instrument to ask in the first place. Besides, with an intermittent customer, the need for a repair of some sort is usually the reason for the appointment and they won't mention what they really wanted fixed until the piano is tuned, the tools are put away, and you are handing them the bill. This heads them off at the pass. Ron N
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