---------------------- multipart/alternative attachment It seems to me that one of the main parts of service is communication wit= h the customer. My "initial visit" fee is figured to include a pitch rai= sing and puttering with sticking keys and loose action parts. When a new= customer calls me, I say "The initial visit costs this much and for your= money I will do this and this and this and this. If your piano needs mo= re work I will discuss it with you before I do it." I always try to ask = if there are any other problems with the instrument. If I get there and = I find a well maintained piano without any problems I can always finish t= he job within an hour and charge a lesser fee. (Then I AM a hero). Discussing the instrument's problems with the customer is part of the job= and has to be done. Of course there will be times when the customer jus= t lets you to your own devices and you must determine what level of servi= ce you will provide. That's why I keep reading this list, the more you k= now the more confident you will be in providing a simple repair. If you = are too busy to spend some time with the customer discussing what he/she = needs or wants....cool, that's a good problem to have. But you ought to = try to remedy it. Mitch Ruth DeMossville, KY<br clear=3Dall><hr>Get your FREE download of MSN Explorer= at <a href=3D"http://explorer.msn.com">http://explorer.msn.com</a><br></= p> ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/30/87/ae/a0/attachment.htm ---------------------- multipart/alternative attachment--
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