Bass string pattern

[David Love]

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I think David I's Concerns are legitimate.  I got involved with a GC set =
of bass strings about 2 years ago.  There were many strings in the set =
that were buzzing (I found out later that this happened as a result of a =
new string winder not quite on his technique).  I called Danny to =
inquire about the problem.  The response I got was, to only slightly =
paraphrase,=20
"What the (expletive deleted) do you want me to do about it."  Well in =
fact I wanted him to replace the defective ones.  He was not only =
uninterested in doing that but was uninterested in doing any business =
with me at all and made that abundantly clear.  In fact, since then I =
have heard of a few disparaging remarks thrown my way because of that =
phone call.  I agree that his strings are good, but they aren't so good =
that one should have to grovel to give him money for them.  There are =
many string makers out there doing a terrific job and who also believe =
that customer service is part of their product.  I use Sanderson and =
Mapes strings (more recently Sanderson) and when I have encountered a =
problem with a string, which does occasionally happen, they have =
responded like professionals and replaced the strings without question.  =
Sanderson, in fact, sent me a replacement string overnight mail.  No =
charge.  Sanderson's strings are a little more expensive, but not that =
much more in the whole scheme of things.  At any rate, I am willing to =
pay for service.  I wouldn't pay GC a plug nickel.

David Love
  ----- Original Message -----=20
  From: DALE ERWIN=20
  To: pianotech=20
  Sent: October 17, 2001 7:35 PM
  Subject: Re: Bass string pattern


   David
     Is this hear say , gossip or first hand experience?  Take jeannies =
advice and just ask the question.  I,ve known Danny many years and if =
you ask an intelligent question you get the same kind of response. I =
think most technicians create there own pain when they fail to take the =
advice of  aknowledged  experts.

       Best--Dale Erwin


  List,

  I have a question from another tech who is taking a pattern of bass =
strings
  to send to GC.  He wants to know if it's OK to take it over the =
dampers?
  The question is will this be OK with GC?  Of course he will write this =
info
  on the pattern...apparently GC is a pain to deal with and he is =
concerned
  about asking another question.  Any comments on dealing with GC?

  David I.

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